Customer retention is a big deal but website owners are disconnected from their customers. How you make customers feel is what drives their loyalty. Start speaking with customers and you’ll be amazed at what you learn.
Smashing Magazine: Taking A Customer From Like To Love: The UX Of Long-Term Relationships
My name is Craig Kistler is a user experience professional who has been designing digital experiences for over fifteen years from Medina, Ohio.
I've built and led user experience teams at companies such as Progressive Insurance, American Greetings, and Signet Jewelers. I specialize in helping eCommerce websites increase conversion rates through user research, A/B testing and conversion strategy.
The Ultimate Guide to Improving Product Pages
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