As we start 2026, a lot of teams are still running experimentation programs that look busy but do not move the business in any meaningful way. They are shipping tests. They are reporting results. They are optimizing metrics. And yet, very little actually changes. The...
Your home page is the most overvalued page on your site and often the least important page in the actual customer journey. Recently, I posted a simple statement on LinkedIn: “Your home page is the least important page on your site.” The post reached hundreds of...
Intent-driven promotions don’t treat discounts as the focus they align every offer with the visitor’s purpose on site. Promotions aren’t the issue. They aren’t going away. And they’re not “bad” for your business. The real issue is how promotions show up. Most DTC...
For years, vendors have positioned 1:1 personalization as the endgame. The "segment of one." The idea that every visitor gets a perfectly tailored experience built just for them. It sounds great in a pitch deck. It rarely survives real ecommerce conditions. The...
An adaptive PDP strategy changes how you think about product detail pages. Most teams treat a PDP like a single, fixed template — but that only works until your traffic mix changes. That works until your traffic mix changes. A PDP often plays two very different roles....
Zero-party data personalization is growing into the linchpin of conversion-driven on-site experiences. Rather than inferring what a visitor wants, imagine they willingly share a preference, intent or context, and you immediately reflect that in their site experience....
For the better part of a decade, Customer Data Platforms (CDPs) have been paraded as the must-have engine for modern personalization. Vendors like Adobe, Salesforce, Bloomreach, and Segment pitch them as silver bullets: unified identity, omnichannel orchestration, and...
Getting started with visitor intent personalization can feel abstract. But it doesn’t have to be. Some of the most effective strategies are built on simple behaviors and patterns you can observe right now on your site. In this guide, we’ll walk through how to think...
Personalization is supposed to make things easier for shoppers. But too often, it becomes a battle of retailer vs shopper intent—where the experience serves the brand more than the customer. This retailer vs shopper intent disconnect is one of the biggest reasons...
Most ecommerce personalization efforts fall flat because they repeat the same personalization mistakes to avoid. Mistakes that sound smart but fail in practice. They sound smart in a deck. They look flashy in a tool. But they don’t move the needle—because they’re...
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