by Craig | Conversion, eCommerce, Experiments, Personalization, Strategy, User Experience
An adaptive PDP strategy changes how you think about product detail pages. Most teams treat a PDP like a single, fixed template — but that only works until your traffic mix changes. That works until your traffic mix changes. A PDP often plays two very different roles....
by Craig | Conversion, eCommerce, Personalization, Strategy
Zero-party data personalization is growing into the linchpin of conversion-driven on-site experiences. Rather than inferring what a visitor wants, imagine they willingly share a preference, intent or context, and you immediately reflect that in their site experience....
by Craig | Conversion, eCommerce, Friction, User Experience
If you’re serious about improving conversion rates, stop chasing best practices and start removing friction. Friction isn’t just a bad layout or a slow site. It’s anything that makes a visitor stop, think too hard, or second-guess their next step. And it shows up in...